IBPS CRP CSA-XVI Recruitment 2026 – 11,400+ Customer Service Associate Vacancies in PSU Banks
Online Registration Starts 1st August 2026 | Apply for Clerical Cadre Posts in 11 Public Sector Banks
The Institute of Banking Personnel Selection (IBPS) has released the official notification for Common Recruitment Process for Customer Service Associates (CRP CSA-XVI) to fill approximately 11,403 indicative vacancies of Clerical Cadre posts across 11 Participating Public Sector Banks for the vacancy year 2027-28. Interested and eligible candidates can apply online from 01.08.2026 to 21.08.2026. Read this complete article for eligibility, exam pattern, fee, selection process, and how to apply.
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📋 IBPS CRP CSA-XVI 2026 – Overview
| Organization | Institute of Banking Personnel Selection (IBPS) |
| Post Name | Customer Service Associate (CSA) / Clerk |
| Recruitment Name | CRP CSA-XVI (Vacancies 2027-28) |
| Total Vacancies | 11,403 (Indicative, State/UT-wise) |
| Application Mode | Online Only |
| Registration Dates | 01.08.2026 to 21.08.2026 |
| Age Limit | 20 to 28 years (as on 01.08.2026) |
| Qualification | Any Graduate |
| Selection Process | Prelims + Mains + Local Language Test |
| Official Website | www.ibps.in |
📅 Important Dates
| Activity | Tentative Schedule |
|---|---|
| Online Registration & Fee Payment | 01.08.2026 to 21.08.2026 |
| Edit Window for Application Correction | 2 days after registration closure |
| Pre-Examination Training (PET) | September 2026 |
| Prelims Call Letter Download | September 2026 |
| Online Preliminary Exam | October 2026 |
| Preliminary Result | November 2026 |
| Main Exam Call Letter Download | November 2026 |
| Online Main Exam | December 2026 |
| Provisional Allotment | March 2027 |
🏦 Participating Banks
📊 IBPS CRP CSA-XVI Vacancy Details (State-wise Indicative)
Vacancies are indicative and reported by Participating Banks on a State/UT-wise basis. Candidates can apply for only one State/UT. Below are total vacancies for major states (see Annexure-I of the official notification for complete category-wise breakup including SC/ST/OBC/EWS/UR and PwBD/ESM sub-quotas).
| State/UT | Total Vacancies |
|---|---|
| Uttar Pradesh | 1,731 |
| Karnataka | 1,414 |
| Maharashtra | 1,051 |
| West Bengal | 946 |
| Gujarat | 698 |
| Tamil Nadu | 675 |
| Madhya Pradesh | 570 |
| Delhi (NCT) | 415 |
| Bihar | 491 |
| Punjab | 481 |
| Rajasthan | 392 |
| Assam | 349 |
| Odisha | 337 |
| Chhattisgarh | 265 |
| Andhra Pradesh | 186 |
| Telangana | 191 |
| Jharkhand | 182 |
| Haryana | 196 |
| Uttarakhand | 145 |
| Kerala | 108 |
| Other States/UTs | Refer Annexure-I |
| Total (Indicative) | ≈ 11,403 |
Note: Union Bank of India vacancies not reported (NR) at the time of notification. Full category-wise (SC/ST/OBC/EWS/UR) and PwBD/ESM breakup is available in Annexure-I of the official PDF.
🎂 Eligibility – Age Limit (As on 01.08.2026)
Minimum Age: 20 years | Maximum Age: 28 years
(Candidates must be born not earlier than 02.08.1998 and not later than 01.08.2006, both dates inclusive)
| Category | Age Relaxation |
|---|---|
| SC / ST | 5 years |
| OBC (Non-Creamy Layer) | 3 years |
| Persons with Benchmark Disabilities (PwBD) | 10 years |
| Ex-Servicemen / Disabled Ex-Servicemen | Service rendered + 3 years (8 yrs for SC/ST DESM), max age 50 |
| Widows/Divorced/Legally Separated Women (not remarried) | Up to 35 yrs (Gen/EWS), 38 yrs (OBC), 40 yrs (SC/ST) |
🎓 Eligibility – Educational Qualification
- A Degree (Graduation) in any discipline from a University recognised by the Govt. of India, on or before 21.08.2026.
- Candidates must indicate percentage of marks obtained in Graduation; CGPA/OGPA must be converted to percentage as per University norms.
- Local Language: Proficiency (reading, writing, speaking, understanding) in the specified local language of the applied State/UT is mandatory (refer Annexure-III).
- Computer Literacy: Certificate/Diploma/Degree in computer operations or Computer/IT studied as a subject in High School/College.
- Ex-Servicemen without the above qualification: Matriculate with Army Special Certificate of Education (or equivalent Navy/Air Force certificate) after 15+ years of service.
🌏 Nationality / Citizenship
A candidate must be a Citizen of India, or a subject of Nepal/Bhutan, or a Tibetan refugee who came to India before 1st January 1962, or a person of Indian origin migrated from Pakistan, Burma, Sri Lanka, East African countries (Kenya, Uganda, Tanzania, Zambia, Malawi, Zaire, Ethiopia) or Vietnam with the intention of permanently settling in India (eligibility certificate required for categories ii–v).
💰 Application Fee / Intimation Charges
| Category | Fee (Inclusive of GST) |
|---|---|
| SC / ST / PwBD / ESM / DESM | ₹175/- |
| General / EWS / OBC | ₹850/- |
Payment Mode: Online only (Debit Card, Credit Card, Net Banking, IMPS, Cash Cards/Mobile Wallets, UPI). Bank transaction charges to be borne by the candidate. Fee payment window: 01.08.2026 to 21.08.2026.
📝 Selection Process & Exam Pattern
Selection is a two-tier online examination (Preliminary + Main) followed by a qualifying Local Language Proficiency Test (LLPT).
Preliminary Examination (Objective Test)
| Test | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 min |
| Numerical Ability | 35 | 35 | 20 min |
| Reasoning Ability | 35 | 35 | 20 min |
| Total | 100 | 100 | 60 min |
Main Examination (Objective Test)
| Test | Questions | Marks | Time |
|---|---|---|---|
| General/Financial Awareness | 40 | 50 | 20 min |
| General English | 40 | 40 | 35 min |
| Reasoning Ability | 40 | 60 | 35 min |
| Quantitative Aptitude | 40 | 50 | 35 min |
| Total | 160 | 200 | 125 min |
Note: Marks obtained in the Online Main Examination only will be considered for final merit listing. Marks are converted out of 100 for provisional allotment.
Local Language Proficiency Test (LLPT)
Conducted after qualifying the Main Exam/Provisional Allotment, but before joining the bank. Candidates with 10th standard or above marksheet in the opted local language are exempted. It is qualifying in nature — failure disqualifies the candidate from appointment.
🖱️ How to Apply Online
- Visit the official IBPS website: www.ibps.in
- Click on "CRP CSA" link, then "CLICK HERE TO APPLY ONLINE FOR CRP-Customer Service Associates (CRP-CSA-XVI)".
- Click "CLICK HERE FOR NEW REGISTRATION" and fill basic details to generate Provisional Registration Number & Password.
- Upload scanned Photograph, Signature, Left Thumb Impression, Hand-written Declaration, and 10th/SSC/SSLC Certificate as per specifications.
- Fill the complete application form carefully using "SAVE AND NEXT" — no edits allowed after clicking "COMPLETE REGISTRATION".
- Indicate State/UT preference for provisional allotment (irrevocable once submitted).
- Pay the requisite application fee/intimation charges online.
- Take a printout of the completed application form and e-receipt for future reference.
📁 Documents Required
- Recent passport-size photograph (4.5cm × 3.5cm)
- Signature (not in capital letters)
- Left Thumb Impression
- Hand-written declaration (in English, candidate's own handwriting)
- SSC/SSLC/10th Standard or Equivalent Certificate
- Graduation Mark-sheets & Certificate
- Caste/Category Certificate (SC/ST/OBC-NCL, as applicable)
- EWS Income & Asset Certificate (if applicable)
- PwBD/Disability Certificate (if applicable)
- Valid Photo ID Proof (PAN/Passport/Driving Licence/Voter ID/Aadhaar etc.)
💵 Salary / Pay Scale
Basic Pay: ₹24,050-1340/3-28,070-1650/3-33,020-2000/4-41,020-2340/7-57,400-4400/1-61,800-2680/1-64,480
In addition to Basic Pay, Customer Service Associates are eligible for allowances & perquisites (DA, HRA, transport, medical, etc.) as per the rules of the Participating Bank in force from time to time. Gross emoluments typically range higher based on posting location and applicable allowances.
📍 Examination Centres & Medium
Online examinations will be conducted across major cities in each State/UT (tentative list in Annexure-II). Tests will be conducted in English, Hindi, and the applicable local/regional language of the State/UT applied for (except English Language sections, which are English-only). IBPS reserves the right to reallocate candidates to a different centre within or outside the chosen State/UT.
⚡ Important Instructions
- Not more than one application per candidate; multiple applications will lead to forfeiture of extra fees.
- Category, once selected during registration, cannot be changed after the Edit Window closes (except limited combinations shown in the notification).
- Correction fee for Edit Window: ₹200/- (inclusive of GST), applicable to all categories.
- Provisional allotment is based on merit-cum-preference and actual vacancies reported — indicative vacancies should not be treated as final.
- A reserve list of ~30% of vacancies per category may be maintained, valid for one year from the date of provisional allotment.
- Any dispute is subject to the sole jurisdiction of Courts situated at Mumbai.
- Candidates are governed by "The Public Examinations (Prevention of Unfair Means) Act, 2024" — all offences are cognizable, non-bailable and non-compoundable.
🔗 Important Links
| Apply Online | Click Here |
| Official Notification PDF | Download Here |
| Official Website | www.ibps.in |
| Grievance/Query Portal | cgrs.ibps.in |
❓ Frequently Asked Questions (FAQ)
Q1. What is IBPS CRP CSA-XVI?
It is the 16th Common Recruitment Process conducted by IBPS to select Customer Service Associates (Clerks) for 11 Participating Public Sector Banks for vacancies of financial year 2027-28.
Q2. What is the total number of vacancies?
Approximately 11,403 vacancies (indicative and subject to change based on actual vacancies reported by banks) across various States/UTs.
Q3. What is the age limit for CRP CSA-XVI?
Minimum 20 years and maximum 28 years as on 01.08.2026, with age relaxation applicable for reserved categories.
Q4. What is the educational qualification required?
A Degree in any discipline from a recognised University, along with local language proficiency and basic computer literacy.
Q5. What is the application fee?
₹175/- for SC/ST/PwBD/ESM/DESM candidates and ₹850/- for all other categories.
Q6. What is the selection process?
Online Preliminary Exam → Online Main Exam → Local Language Proficiency Test (LLPT) → Provisional Allotment → Document Verification.
Q7. Can a candidate apply for more than one State/UT?
No. Since recruitment is on a State/UT-wise basis, candidates can apply for vacancies in only one State/UT.
Q8. Is there negative marking in the exam?
Yes, 0.25 marks will be deducted for each wrong answer in both the Preliminary and Main Examinations.
Q9. When will the Preliminary and Main exams be conducted?
Preliminary Exam is tentatively scheduled for October 2026, and the Main Exam for December 2026.
Q10. What is the last date to apply online?
The online application window closes on 21.08.2026.
